Exchange: damaged or expired
We offer an exchange when the product you receive is damaged or expired.
- The product must be unused.
- Please contact us with your order number.
Returns & Refunds
Returns & refunds
Shop with room to decide.
We want you to feel comfortable trying BeTrufy. Our exchange policy protects damaged or expired orders, while our 90-day satisfaction refund gives you time to decide whether the product is right for you.
90-day satisfaction refund
You may request a full refund within 90 days from the date of purchase if you do not like the product or feel it has not worked for you.
- At least 50% of the product must be remaining.
- Please provide your order number.
How to request help
Message us on WhatsApp at +92 310 7146310 with your order number and tell us whether you need an exchange or a refund.
Two different promises
Exchange applies to unused damaged or expired products. The 90-day refund is our satisfaction promise and requires at least half of the product to remain.
Start an exchange or refund request
Send your order number to BeTrufy on WhatsApp.
